Privacy Policy

Last updated: May 11, 2025

This Privacy Policy describes how Q-Linking (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from q-linking.com (the “Site”) or use our digital services including eSIM delivery and activation (the “Services”).

1. What Information We Collect

  • Contact Information: name, email, phone number.
  • Order Details: billing address, payment confirmation, delivery channel (email, WhatsApp, WeChat).
  • Usage Data: device/browser info, IP address, interaction logs via cookies or analytics tools.

2. How We Use Your Information

  • To process your orders and deliver your eSIMs.
  • To provide customer support and account notifications.
  • To prevent fraud or misuse of the Services.
  • To comply with legal obligations.
  • To improve and personalize your experience, including marketing (where allowed).

3. Cookies and Tracking

We use cookies and similar technologies to operate our store, analyze usage, and optimize experience. You may control cookie settings through your browser. Learn more at Shopify Cookie Policy.

4. Sharing Your Information

We may share your information with:

  • Shopify and payment processors to operate this Site.
  • Service providers (e.g. email, support, delivery).
  • Marketing or analytics tools (where allowed by law).
  • Legal authorities, if required to comply with applicable regulations.

5. Your Rights

Depending on your region, you may have rights to access, correct, delete, or restrict use of your personal data. To exercise these rights, please contact us using the details below. We do not sell or share personal information of users under 16 years of age.

6. International Data Transfers

As a Japan-based company operating globally, your data may be processed outside your country. Where required, we apply safeguards such as Standard Contractual Clauses (SCCs) for international transfers.

7. Data Security and Retention

We use industry-standard safeguards to protect your data but cannot guarantee absolute security. We retain data as long as needed to fulfill Services and comply with laws.

8. Contact

If you have questions about this policy or want to exercise your rights, please contact us:

  • 📧 Email: support@Q-Linking.com
  • 💬 WhatsApp: +63 9672211023
  • 💬 WeCom: Q-Linking
  • 📄 Support